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Shipments and returns

Despatch

Orders are generally despatched on the same day as long as we receive your order before 15.00 Mondays to Fridays. Shrimp are only despatched via Royal Mail Special Delivery From Monday to Thursday (cut off time 12.00). We will confirm the date of delivery with you.

We offer a range of shipping options including Royal Mail 1st Class and next day delivery via Courier (as long as we receive your order before 15.00). Single small items generally include free shipping; after that shipping starts at £2.99 depending on weight and chosen courier. Live Shrimp are shipped via Royal Mail Special Delivery or APC Overnight. Generally free UK shipping over £39. We ship dry goods worldwide!

Next Day Delivery & One Hour Delivery Window

We are now offering the option of next day service via our partner DPD Local. Deliveries between Monday - Friday. DPD has been awarded with the "Which? Special Award for best delivery company of 2015". DPD delivers Monday - Friday only as standard!

You will have full access to end-to-end tracking, 1-hour delivery slots including live updates and the DPD pick-up store network. Take control of your delivery: Choose "DPD Local" at checkout

This service will be available in a selected number of international destinations as well, like the Republic of Ireland, Germany, Netherlands & others.


Live Shrimp

Shrimp boxes are well padded and insulated (high density polystyrene). We are using breathing bags of the latest technology. With this we are able to send out shrimp all year around. We will suspend shrimp shipments only in the most adverse weather conditions.

Read our Blog on how we ship shrimp

DOA

We have a death on arrival policy. We will refund or replace shrimp, that have died during transport. In case of a claim, we ask the customer to supply photo evidence (shrimp in and out of transport bag plus photos of the box in case of damage to the package) within an hour of arrival.

Worldwide shipping

We ship worldwide, the exact costs depend on country and weight. The shop will display these in your shopping basked and/or before checkout.

We offer different service levels from International Standard (the cheapest), which is a non-tracked economy delivery to 2 day fully tracked courier shipments. Deliveries within the EU start at £3.99.


Live Plants & Shrimp

The buyer accepts full responsibility for plant orders shipped outside of the UK & Ireland. We cannot be held responsible for damages caused by long transit time or delays caused by customs. This only affects live plants; all other goods are exempt from the clause and you are fully protected against damages during transit.

We do not ship live shrimp outside of the United Kingdom. We are not responsible for import tax and duties. Furthermore we cannot take responsibility for lost goods at border control. Please make sure that all goods you order can be legally imported into your country of residence.