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Information

New products

Manufacturers

Deliveries to Northern Ireland (NI Protocol)

Due to extension of the easement period, we have restarted lighter shipments to Northern Ireland. Large aquariums as well as heavy goods are currently still restricted.

Shipments and returns

Despatch

Orders are generally despatched on the same day as long as we receive your order before 12.00 noon Mondays to Fridays (excluding bank holidays). This does not apply to livestock!

We offer a range of shipping options including Royal Mail 1st Class and next day delivery via Courier (as long as we receive your order before 12.00). Shipping starts at £2.99 depending on weight and chosen courier. Live Shrimp are shipped via Royal Mail Special Delivery or APC Overnight. Free shipping over £39 (except livestock, heavy items and courier shipments to Northern Ireland, Scottish Highlands or Islands).

Next Day Delivery

We are now offering the option of next working day service via one of our couriers (UK Mail / DHL or APC Overnight). Despatch days Monday - Friday excluding bank holidays, cut off time 12.00 noon). Deliveries between Monday - Friday (excluding bank holidays).

Please note: items showing a specific shipping time (for example "ships within 2-3 business days"), will still be delayed by this time frame before being despatched. Items showing as "in stock", will be shipped out on the same working day as long as the order is placed before 3pm.





Live Shrimp & Snails

We had to change how we ship livestock (shrimp and snails). We are currently not offering fixed or nominated shipping or delivery days and shipping capacity has been limited. Please see details here:

Livestock Shipping Page (click)




DOA

We have a death on arrival policy. We will refund or replace shrimp, that have died during transport. In case of a claim, we ask the customer to supply photo evidence (shrimp in and out of transport bag plus photos of the box in case of damage to the package) within an hour of arrival.