New products

COVID-19 & Service Update:

We are currently experiencing high demand and an unusual amount of orders. We would like to advise the following points:

  • - Please allow additional time for any customer service requests. We are unable to take calls at this time, please open a ticket via our support system or email:
  • - Our same day dispatch cut off time has been changed to 12.00 NOON
  • - All carriers are working as expected at this time. We are starting to see a few delays on our Royal Mail services (especially economy options), please allow a couple of extra days for delivery on those.
Covid-19 Update (14/06/2020)
We would like to give you a quick update about the current situation.
Walk-in shop
Our shop will be staying closed to the public for the coming weeks. In July, we will assess the situation and are currently planning additional measures to allow a limited collection/pick up service. In the interest of our staff and customers we are feeling it is not safe to reopen to the public at this stage while maintaining adequate social distancing with customers in the shop during normal operation.
Livestock shipping
Livestock shipments are still suspended until we can see a full recovery of service levels of our carriers as well as reliable and safe import conditions.
Deliveries and carriers
Standard and especially economy services supplied by Royal Mail are still showing a high number of delays. Especially economy shipments handed over on Mondays and Tuesdays are showing regular delays. Our courier services are returning to the usual delivery times, so we are advising to use these, especially for time sensitive goods and live plants.
Support & Customer Service
We are still experiencing a high number of orders and customer requests and would kindly ask to limit your requests to email and support tickets via our support system.
Thank you again for your continuing support during those testing times!

Shipments and returns


Orders are generally despatched on the same day as long as we receive your order before 12.00 noon Mondays to Fridays (excluding bank holidays). Shrimp are only despatched via Royal Mail Special Delivery From Monday to Thursday (cut off time 12.00 noon, special conditions apply, please see details on the individual item pages).

We offer a range of shipping options including Royal Mail 1st Class and next day delivery via Courier (as long as we receive your order before 12.00). Shipping starts at £2.99 depending on weight and chosen courier. Live Shrimp are shipped via Royal Mail Special Delivery or APC Overnight. Free shipping over £39 (except heavy items and courier shipments to Northern Ireland, Scottish Highlands or Islands). We ship dry goods worldwide!

Next Day Delivery

We are now offering the option of next working day service via one of our couriers (UK Mail / DHL or APC Overnight). Despatch days Monday - Friday excluding bank holidays, cut off time 12.00 noon). Deliveries between Monday - Friday (excluding bank holidays).

Please note: items showing a specific shipping time (for example "ships within 2-3 business days"), will still be delayed by this time frame before being despatched. Items showing as "in stock", will be shipped out on the same working day as long as the order is placed before 3pm.

Live Shrimp

Shrimp boxes are well padded and insulated (high density polystyrene). We are using breathing bags of the latest technology. With this we are able to send out shrimp all year around. We will suspend shrimp shipments only in the most adverse weather conditions.

Shrimp are only despatched via Royal Mail Special Delivery From Monday to Thursday (cut off time 12.00 noon, special conditions apply, please see details on the individual item pages).


We have a death on arrival policy. We will refund or replace shrimp, that have died during transport. In case of a claim, we ask the customer to supply photo evidence (shrimp in and out of transport bag plus photos of the box in case of damage to the package) within an hour of arrival.

Worldwide shipping

We ship worldwide, the exact costs depend on country and weight. The shop will display these in your shopping basked and/or before checkout.

We offer different service levels from International Standard (the cheapest), which is a non-tracked economy delivery to 2 day fully tracked courier shipments. Deliveries within the EU start at £3.99.

Live Plants & Shrimp

The buyer accepts full responsibility for plant orders shipped outside of the UK & Ireland. We cannot be held responsible for damages caused by long transit time or delays caused by customs. This only affects live plants; all other goods are exempt from the clause and you are fully protected against damages during transit.

We do not ship live shrimp outside of the United Kingdom. We are not responsible for import tax and duties. Furthermore we cannot take responsibility for lost goods at border control. Please make sure that all goods you order can be legally imported into your country of residence.