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Privacy Policy

We are committed to protecting your privacy on-line.

We appreciate that you do not want the personal information you provide to us distributed indiscriminately and this policy explains how we collect information about you, what we do with it and what controls you have.

Who we are?

The website is owned by Pro Shrimp Ltd. which is the party responsible for collecting the data.

Personal data we may collect about you

We can only provide the goods and services ordered by you if you provide us with your personal data. For the purpose of providing these services, we collect personal data about you such as : your name, address, email address.

We will use the information you provide for the purposes described in this privacy policy to which you agreed to at the time your data was obtained.

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

We may use your personal information to send you information about our products and services which you have requested from us by signing up to our newsletter. At any stage you can ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communications from us by using the unsubscribe-function.

Around 7 days after order placement, we will send you an email, asking for a feedback how we did and if there are any issues you would like us to resolve. This email is sent out by our partner Trusted Shops. This is a once per order activity and your email address will not be retained or passed on beyond this point.

Right to be forgotten

You can request at any time, that we delete any data we hold about you.

Your consent

You may have given the following consent after placing your order:

„I would like to “rate my purchase later” and receive a one-off e-mail from Trusted Shops after 7 days reminding me to submit my rating" or clicked a box during checkout giving us consent to pass on your email address to Trusted Shop for a review after delivery request.

Provided that you have given us your express consent as mentioned above to do so, we will send your e-mail address regarding the request to submit a seller rating for the goods received via the Trusted Shops seller rating system to Trusted Shops GmbH, Subbelrather Straße 15c, 50823 Cologne, so that they can send you an e-mail after 7 days reminding you to submit your rating. This consent may be revoked at any time with future effect (e.g. by e-mail to support@pro-shrimp.co.uk).

Furthermore your personal data will be used to:

- administer your account with us;

- pass on your contact details (address, email and/or phone number to one of our courier services to advise you about delivery of your goods. This is order specific. We are using Royal Mail, DPD Local, UK Mail and APC Overnight.)

- verify and carry out financial transactions in relation to payments you make online (at no stage will we save payment related information like credit card numbers);

We may also obtain information about your online movements and use of the internet. We do this by placing a ‘cookie’, which is a small file, on your computer’s hard disk.

All the consent giving with accepting our terms and conditions can be revoked at any time.

Newsletter

During the registration or the placing of an order we give you the option to sign up to our Newsletter to receive latest news and offers. You declare your consent via a checkbox. You can revoke the agreement at any time by sending us an email to support@pro-shrimp.co.uk or using the unsubscribe link within the newsletter email.

Security

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. We will use technical and organisational measures to safeguard your personal data, for example:

- access to your account is controlled by password and username which are unique to you;

- we store your personal data on secure servers;

- we never store any payment details on our server;

- payment details are encrypted using SSL technology;

- we are fully PCI DSS compliant and our infrastructure is audited and scanned for security vulnerabilities on a regular basis.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.



Cookies

When someone visits our website our server collects standard Internet log information on their browser and IP address. This information is collected by our server software, does not contain personal information and we make no attempts to find out the identities of those visiting the site.

We use 'cookies' to allow aspects of our site to function. These tiny text files are stored on your computer and contain encrypted text which identifies you as a customer. These cookies are essential to the functioning of our site and if you turn off cookies in your web browser you will be unable to purchase items online. If you would prefer to place your order by telephone please call us on 01623 249844

We use Google Analytics to help us analyse the behaviour of customers on the site. This analytical tool creates a number of cookies which contain information that identifies your computer in anonymous form. We closely follow the Google Analytics terms of service and do not store any personally identifiable information in this system or in these cookies. However, if you wish to opt-out of being recorded in this way, you may do so on Google's site. Please note that disabling this service will set a cookie to do so.


Integration of the Trusted Shops Trustbadge

Following an order, the Trusted Shops Trustbadge is incorporated into this web page in order to display our Trusted Shops trustmark for buyers and the eventually collected reviews, as well as the Trusted Shops product offer.

In balancing the various interests, this serves to safeguard our legitimate prevailing interests in an optimised marketing of our offer. The Trustbadge and the services advertised are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Köln, Germany.

Whenever a Trustbadge is called up, the web server automatically stores a so-called server log file which contains, for example, your IP address, the date and time of retrieval, the data volume transferred and the requesting provider (access data), and documents the retrieval. This access data will not be evaluated and will be automatically overwritten seven days after your visit to the page.

Other personal information will only be transferred to Trusted Shops if you decide, after completing an order, to use Trusted Shops products or have already registered for their use. In this case, the contractual agreement between you and Trusted Shops applies.

Your rights

If you are concerned about your data, you have the right, to request access to the personal data which we may hold or process about you. You can withdraw your consent for us to use your email address or additional information at any time.

Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an email to support@pro-shrimp.co.uk or you can write to us at Pro Shrimp Ltd., Unit 3 Block 21, Old Mill Lane Ind. Estate, Mansfield Woodhouse, NG19 9BQ, Phone number: +44 1623 849244



Secure payment

Our secure payment

The full order process is secured with SSL (Secure Sockets Layer) .

We offer payment via PayPal and most major debit and credit cards. You can pay online or over the phone. We and our payment provider are fully PCI DSS compliant. All our systems are regularly audited and scanned for security vulnerabilities. Our payment provider Sagepay is one of the leading suppliers of secure payments in Europe.

At no stage will we save or share your personal payment details with 3rd parties.